Refund policy
Returns & Refund Policy
At KM Nail Supplies, we want you to be happy with your order. This policy explains how returns, cancellations and refunds are handled.
Change of mind returns
If you purchase from us online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
Once you have told us that you wish to cancel, you then have a further 14 days to return the goods to us.
To request a return, please contact KM Nail Supplies using the contact details provided on our website. We will provide the relevant return instructions.
Items should be returned in their original condition and packaging where reasonably possible. You may inspect an item in the same way you would reasonably be able to do in a shop. We may make a deduction from the refund if an item has been handled beyond what is necessary to establish its nature, characteristics and function.
Hygiene and sealed products
Some products may be supplied sealed for health or hygiene reasons. Where this applies, we cannot accept a change-of-mind return once the seal has been broken or removed.
This does not affect your rights if the item is faulty, damaged or not as described.
Return postage
For change-of-mind returns, the customer is responsible for the cost of returning the item unless we agree otherwise.
If an item is faulty, damaged or incorrect, please contact us before returning it so that we can arrange the appropriate resolution.
Refunds
Once we receive and inspect your return, we will process any refund due as soon as possible and no later than 14 days after receiving the returned goods.
Where applicable, we will also refund the cost of our standard delivery service. If you selected a more expensive delivery option, any additional delivery cost above our standard service is not refundable.
Refunds will normally be made using the original payment method.
Faulty, damaged or incorrect items
If your item is faulty, damaged, not as described or not fit for purpose, please contact us as soon as possible.
Your statutory rights under UK consumer law are not affected by this policy.
Where appropriate, we will offer a refund, replacement or other remedy in accordance with your legal rights.
If your goods are faulty and you exercise your short-term right to reject them within 30 days, you may be entitled to a full refund.
Cancellations before dispatch
If you wish to cancel or amend an order before it has been dispatched, please contact us as soon as possible.
We will do our best to accommodate your request, but we may be unable to amend an order or stop dispatch once processing has begun.
This does not affect your statutory cancellation rights, as explained in this policy.
Contact us
For any questions regarding a return, refund or cancellation, please contact KM Nail Supplies using the contact details provided on our website.