Shipping policy

Shipping & Collection Policy

We currently deliver throughout the United Kingdom and offer free collection from our salon.

Delivery charges

  • Standard UK delivery: £2.99, or free on orders £30 and over.

  • Express UK delivery: £4.99.

Free delivery applies to standard delivery only.

Order processing and dispatch

Orders placed before 3pm Monday–Saturday are dispatched the same day, excluding bank holidays. Orders placed after 3pm, on Sundays or on bank holidays are dispatched on the next dispatch day.

During busy periods, launches or promotional events, dispatch may take longer. We will contact you if your order experiences a significant delay.

Delivery times

Estimated delivery times after dispatch are:

  • Standard delivery: 3–5 business days.

  • Express delivery: 1–2 business days.

Delivery estimates are not guaranteed and may be affected by courier delays, adverse weather or bank holidays.

Free salon collection

Select Pickup at checkout to collect free from:

Haus Of Mac
708 Bolton Road
Pendlebury, Manchester
M27 6EL

Collection hours:

  • Wednesday: 9am–5pm

  • Thursday: 9am–7pm

  • Friday: 9am–6pm

  • Saturday: 9am–2pm

Orders are usually ready within 24 hours during our collection days. Orders placed when the salon is closed will be prepared on the next collection day.

Please wait for your ready-for-collection email before travelling, and bring your confirmation email when collecting.

Tracking

Where a tracked delivery service is used, tracking information will be provided once your order has been dispatched.

Incorrect delivery details

Please check your delivery address before completing checkout. If you notice an error after placing your order, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Missing or damaged parcels

If your order arrives damaged or has not arrived by the expected delivery date, please contact us through our Contact page with your order number. For damaged items, please include photographs of the packaging and products where possible.

We will investigate and help resolve the issue.

Delivery enquiries

For questions about delivery or collection, please contact KM Nail Supplies through our Contact page.